Privacy Policy
Last updated: 12 October 2026
1. Who we are
Keslin Hotels & Apartments (“Keslin”, “we”, “us”) operates the hotel and apartments on Lungomare, Vlorë, Albania, and the website https://keslin.al. We are the controller of the personal data described in this policy.
This policy explains what personal data we collect, why, on what legal basis, how long we keep it and how you can exercise your rights. It applies to website visitors, people who contact us, and guests who book or stay with us.
- Address: Lungomare, Vlorë, Albania
- Email: info@keslin.al
- Phone: +355 69 409 0800
2. Legal framework
We process personal data in accordance with Albanian Law No. 124/2024 “On the Protection of Personal Data”, which is aligned with the EU General Data Protection Regulation (GDPR), and with the guidance of the Albanian Commissioner for the Right to Information and Personal Data Protection. We also comply with Albanian laws that require accommodation providers to register guests and keep accounting and tax records.
We follow the principles of lawfulness, fairness and transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality, and accountability.
3. What data we collect
| Category | What it includes | How we get it |
|---|---|---|
| Booking data | Name, email, phone number, country and address, dates of stay, number of guests, room booked, price, special requests | When you book on our website, or from the platform you used (see section 5) |
| Account data | Username, email and password (stored encrypted) | Only if you create an account on our website |
| Guest registration | Full name, nationality, date of birth, identity document or passport number, dates of stay | At check-in, as required by Albanian law |
| Payment data | Amount paid, payment method, invoice details. Card payments are processed by the card terminal provider or bank; we do not store full card numbers. | At check-in or check-out |
| Contact form and email | Name, email, your message | When you fill in the contact form or write to us |
| Technical data | IP address, browser and device type, date and time of visit, pages visited | Automatically, from our web server |
4. Why we use your data and on what legal basis
| Purpose | Legal basis |
|---|---|
| Managing your booking and stay, check-in, check-out and payment | Performance of a contract with you |
| Managing your account on our website | Performance of a contract with you |
| Registering guests and reporting foreign guests to the authorities | Legal obligation |
| Invoicing, accounting and tax | Legal obligation |
| Answering your questions | Steps taken at your request before a contract, or our legitimate interest in replying to enquiries |
| Security of guests and property | Our legitimate interest in safety and crime prevention |
| Running and securing the website | Our legitimate interest in a working and secure website |
| Handling complaints and legal claims | Our legitimate interest in defending our rights |
We do not sell your data, we do not send marketing messages without your consent, we do not use analytics or advertising tracking tools, and we do not make automated decisions that have legal effects on you.
5. Booking platforms
If you book through Booking.com, Airbnb or Expedia, that platform collects your data first under its own privacy policy and passes us what we need to provide your stay. For the data they hold, these platforms are separate controllers.
6. Security cameras
Where security cameras are used, they cover only common areas such as entrances, corridors and parking, for the safety of guests and property. There are never cameras in rooms, apartments or bathrooms. Monitored areas are marked with signs. Footage is kept for up to 30 days, unless needed to investigate a specific incident, and is shared only with the police or courts when required by law.
7. Cookies and third-party content
Our website uses only cookies that are necessary for it to work, such as for the booking form, login and website security. We do not use analytics, advertising or tracking cookies.
Some content is loaded from third parties:
- Google Maps – our pages show an embedded map. When the map loads, Google may receive your IP address and set cookies under its own privacy policy.
- Google Fonts – fonts may be loaded from Google’s servers, which receive your IP address.
- Facebook and Instagram – our social media icons are simple links. Meta receives data only if you click them.
You can block or delete cookies at any time in your browser settings.
8. Who we share data with
- Public authorities – the State Police (registration of foreign guests), tax authorities, courts and other authorities when the law requires it.
- Booking platforms – Booking.com, Airbnb and Expedia, as described in section 5.
- Banks and card payment providers – to process card payments.
- Technical providers – our website hosting provider, our web developer Park Studios for website maintenance, and our email service provider. They act only on our instructions.
- Accountants and advisers – under a duty of confidentiality.
9. International transfers
Some providers, such as Google, Booking.com, Airbnb and Expedia, may process data outside Albania, including in the European Union and the United States. Such transfers take place only to countries with an adequate level of protection or with appropriate safeguards such as standard contractual clauses, as required by Law No. 124/2024.
10. How long we keep your data
| Data | Retention period |
|---|---|
| Contact form messages and emails | 1 year after the last contact |
| Booking and stay records | For the period needed for the stay and any claims, and as long as required by law |
| Website account | Until you delete it, or after 2 years of inactivity |
| Guest registration data | For the period required by Albanian law |
| Invoices and accounting records | 10 years, as required by Albanian accounting law |
| Security camera footage | Up to 30 days, unless needed for a specific incident |
| Website server logs | 6 months |
After these periods, data is securely deleted or anonymised.
11. Security
We use appropriate technical and organisational measures to protect your data, including an encrypted connection (HTTPS), restricted access to guest data and regular updates of our website software. If a data breach is likely to put your rights at risk, we will notify the Commissioner within 72 hours and, where the risk is high, inform you without undue delay.
12. Your rights
Under Law No. 124/2024 you have the right to:
- access your personal data and receive a copy;
- correct inaccurate or incomplete data;
- erasure, where we no longer need the data and are not legally required to keep it;
- restrict processing in certain cases;
- object to processing based on our legitimate interests;
- data portability for data you gave us under a contract or consent;
- withdraw consent at any time, without affecting earlier processing.
To exercise your rights, email info@keslin.al with the subject “Personal data request”. We may ask you to confirm your identity. It is free of charge and we will reply within 30 days.
13. Children
Our website is not directed at children under 16. Children’s data is processed only when they stay with a parent or guardian, and only as required for registration and their stay.
14. Complaints and changes
If you believe your data is processed unlawfully, please contact us first so we can resolve it. You also have the right to lodge a complaint with the Albanian supervisory authority:
- Commissioner for the Right to Information and Personal Data Protection
- Address: Rr. “Abdi Toptani”, Nd. 5, Tirana, Albania
- Website: www.idp.al
- Email: info@idp.al
We may update this policy when the law or our practices change. The current version is always published on this page with the date of the last update at the top.